Electric motor vehicle dealer

Quality cars and great service.This is my second purchase from the Automarque team, they actually listen and go the extra mile. Would use them again and recommend no problem.

Thanks Lea G for your wonderful assistance. Parents and I greatly appreciated your helpful nature. Great work. Definitely recommend you and your Team. Will be back...

I had a very disappointing experience with this dealer. There was a number of issues that weren't taken seriously including floor mats, odometer readings and lack of information about the car. The car is lovely, however the experience with this dealer has taken the shine off purchasing this vehicle. I had to refill the washer water, wiper blades are streaky. I'd expect this from purchasing a run around of Trade Me but not with a near new vehicle from a car dealer.

Fantastic service especially from the sales lady Lee. Thanks for the great experience - this was our 1st brand new car and she knows so much about the BYD.

In February last year, we purchased a brand-new electric car from Euromarque/Cockram MG that came with rattling and cracking noises in the salon. We also noticed an unusual smell in the car's interior that we thought would disappear. However, it still persists every morning after being parked in the garage overnight and especially in summer.So, early in March 2022, I emailed the sales team a letter describing the issue but couldn't take the car to them in March due to my family member's illness and also hoping that the issue would go away. My husband and I brought the car to Euromarque service facilities in November 2022 as we had been experiencing several issues with the new car, including a noisy salon, which I had previously mentioned to the sales team.We requested a replacement of the car immediately as it was too soon for a new car to have multiple issues and require repairs. Unfortunately, the Euromarque service operations manager declined to provide a refund or a replacement for the car. John wants to solve the problems, and we agreed that the service team would fix everything. Unfortunately, despite multiple attempts, the desired outcome was not achieved.According to the service team's emails and intention to conceal repair details, the issue appears significant and unlikely to be resolved permanently. It's very concerning that we're being compelled to seek Euromarque repair services every 1-6 months to address recurring and fresh issues with the car we purchased from the company as an authorised dealer. The EV deal has been promoted and advertised on their website as a piece of mind which is obviously not.According to the Law, goods must be of acceptable quality. This includes the absence of minor defects, which Euromarque and the electric car they sold clearly did not have. That being said, the consumer has every right to ask to fix the problem.Because Euromarque could not resolve the multiple minor and significant issues after several attempts, it has the right to refuse the vehicle and request a refund or replacement.On June 28th, I informed the brand manager of car issues, including new and existing problems that need urgent repairs to ensure safe driving. It has been over a week since any support has been provided.Therefore, I must bring to your attention some severe issues as follows:• Oftentimes, the car doesn't start. I must press the Start/Stop Switch repeatedly, sometimes for 10 -15 minutes.• On the screen, the car shows a green ready light, but it's not moving.• Occasionally, yellow warnings regarding the high-voltage battery pack appear on the instrument screen.• The infotainment system screen is completely malfunctioning. It’s swished off in the middle of reversing or from the start or during any time of driving or reversing the car.• The infotainment system has been constantly restarting in an effort to work correctly again, but unfortunately, it still keeps failing several times a day.• If the system screen goes black or becomes unresponsive, we cannot perform essential functions such as changing radio channels or adjusting air conditioning settings, including defrost/demist control. This can be particularly hazardous in winter weather conditions.• Interacting with the Radio and Bluetooth while driving. As drivers, it's a significant safety concern for my family and me that we cannot make or receive hands-free calls without risking distractions.Yesterday, I sent an email to the brand manager requesting the arrangement of a service representative to collect the car with issues from our residence today.I am still waiting for the response today and hoping to reach a mutually beneficial agreement to avoid potential legal proceedings.Additionally, the vehicle comes with a warranty lasting under 7 years. So, we would like a refund or replacement in 7-10 days.Can't send videos here. But I have a photo of the black screen when reversing. I'll keep you posted.

I absolutely love Chris, Glen and Allan at Automarque. They go above and beyond with everything you need for your car, even if your not buying from them. They are just fantastic. I look forward to buying my next car through them. Thank you guys, thank you so much

Amazing dealer full of awesome car. Went to go practice some car photography, lovely salespeople they had that let me do my thing.

Very impressed with the integrity and honesty of these people - who have provided amazing after-sale service and advice etc and are always ready to listen to any concerns I may have. This is a breath of fresh air after some of the shady dealings I have experienced in the past when purchasing a vehicle... :-) Thanks Guys!

Very impressive service from Automarque, in particular Chris.Wanted to seal the purchase on a Saturday, late in the day and Chris was most accommodating of this. If I was to look for a new car in the future, Automarque would be my first stopVery impressed with the car and it was neatly groomed and presented which I find rare this day and age of most other dealerships.

Had the Engine management light come on and stay on over 2 days. Local Mazda dealer too busy to look and sort out for over a week.Rang Automarque explained my situation dropped off early morning and collected car late afternoon all done.Issue found by diagnostics machine faulty Codes found and reset along with the items it picked up on